Di seguito una descrizione dei MOCs a disposizione per il CRM (ma a pagamento)
8521: Microsoft® CRM 3.0 Sales Management
Summary: This one-day course explores the Microsoft® CRM application from a user's perspective. Application functionality covered in the course includes Core CRM Navigation, User Interface, Outlook Client, and the Sales Management module.
8522: Microsoft® CRM 3.0 Marketing Automation
Summary: This one-day course explores the Microsoft® CRM application from a user's perspective. Application functionality covered in the course includes Core CRM Navigation, User Interface, Outlook Client, and the Marketing Automation module.
8523: Microsoft® CRM 3.0 Service Management
Summary: This one-day course explores the Microsoft® CRM application from a user's perspective. Application functionality covered in the course includes Core CRM Navigation, User Interface, Outlook Client, and the Service module.
8524: Microsoft® CRM 3.0 Service Scheduling
Summary: This one-day course explores the Microsoft® CRM application from a user's perspective. Application functionality covered in the course includes Core CRM Navigation, User Interface, Outlook Client, and the Service Scheduling module.
8525: Microsoft® CRM 3.0 Customization
Summary: This three-day instructor-led course provides students with the knowledge and skills to plan, develop and apply Microsoft CRM 3.0 Customizations. The course focuses on using the Microsoft CRM 3.0 Customization tools and the Microsoft CRM 3.0 Client Program
8526: Microsoft® CRM 3.0 Installation and Configuration
Summary: This three-day instructor-led course provides students with the knowledge and skills to install and configure Microsoft® CRM 3.0.
Per ordinare I mocs
Essi si possono avere tramite i nostri partner CPLS oppure direttamente seguendo la seguente procedura:
Welcome to the Microsoft Learning Online Ordering site.
To purchase Official Microsoft Learning Products from our online site, please visit https://mocl.one.microsoft.com/cwfpp and follow the instructions below (Not Applicable to Asia, South Pacific and Latin America).
Before you can access the Microsoft Learning Online Ordering site, you will be asked to enter your existing Passport account information and follow these simple steps:
1. Enter your Passport Sign In name and your password and then click Sign In.
2. Validate your Program Enrollment Type and then click Login.
For help logging onto the site, please contact your Microsoft Regional Service Center available at http://www.microsoft.com/learning/support/worldsites.asp.
Thank you,
Microsoft Learning